Frequently Asked Questions
What if I'm outside the Niagara Region?
Outside the Region we do have to charge an Inspection Fee but it is fully refund if you decided to go with our services.
What if I'm experiencing a leak but don't know where it's coming from?
Give us a call. Most clients have a good idea where its coming in and if you truly can’t find it, we walk you through it., and if we still can’t find it we can always book an inspection. They are free within the Niagara Region.
Do you do floor cracks or porches?
Yes we do! This will require in onsite inspection and if you’re in the Niagara Region its totally free.
Do you offer a warranty?
Yes! All of our services include warranty ranging from 1-25 years depending on service provided.
Do you do concrete pads?
We do! Contacts us for your free online/phone/text estimate.
Do you accept credit cards?
We accept all major credit cards, direct debit, e-transfer, and apple pay.
What if I have my own sump pump but just need it installed?
If you have acquired your own product we would then charge you for our normal installation package minus the cost of product(s).
Do you clean up the excavation debris afterwards?
Debris Removal is not included with all of our packages but if it's not included then it will be made available as an add-on service.
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What if I really like your services but received a lower quote from a competitor?
Don't feel weird about bringing it up to us, you should be getting at least 3 quotes to be sure you are getting the best fit for your needs.
If it's a matter of services, we can often customize your plan, it's what we do.
If it's a matter of price, share your best quote with us and we will see if we can match it.
If we can't match it do to differences in services or materials, then we are open to negotiations.
It never hurts to ask.
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I'm a realtor. How much are your inspections services?
That's great, we love realtors so much we made a package just for you!
It's true that we do have to charge for inspections when you are not the home owner but we've been told that our rates are the best around. Check out our Service section to learn more, or give us a call or text.
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I'm a contractor who discovered some nasty surprises while on the job?
No problem!
We are always open to new partnerships if you're looking to sub out a portion of your project, or looking to extend your network. Give us a call and tell us about it.
How is Moffat Foundations & Repair different from its competitors?
Firstly, every project is customized to each homeowner need. No padded bills, no old or reused materials, no upselling quotas to push, no unnecessary products at all.
Secondly, each project is inspected and headed by a qualified professional having multiple trades experience, identifying your actual needs. We monitor every step of the process, leading hands-on, educating, and motivating to ensure a superior quality of service.
Thirdly, we reward loyalty; to our community and to our clients. Because of our history in a variety of trades we can offer savings on other projects of a different nature, or else refer you to other quality professionals within our network in the community. For our clients, new projects and add-ons are always rewarded by us via our Loyalty Discounts.